SaaS Support Engineer (m/f/d)
With our publishing platform Purple, we help magazine and news publishers grow and achieve greater success. To achieve this, we combine robust in-house developments, creative AI, and data applications with proven third-party solutions. This is how we make publishing efficient and profitable. Our offering includes a Gutenberg-based headless CMS, a highly scalable delivery infrastructure based on Kafka and Kubernetes, a building-block solution for state-of-the-art news apps and websites, and a suite of AI-powered newsroom automation and audience development tools.
Our customers range from medium-sized publishers to internationally active publishing groups—from Australia to the Zurich Oberland. Close contact with our customers and users helps us develop our product in a user-centric and market-oriented way. With a clear strategy, we set ourselves apart from the competition. Together, we want to further accelerate our growth—and for this, we need your support now.
We are currently looking for a Frontend Support Engineer to join our Customer Success team. You will be part of a super motivated team that is focused, fun, and works freely towards common goals and KPIs—always with the aim of making our customers more successful. Become part of the SPRYLAB family!
WHO WE ARE LOOKING FOR
- You have solid knowledge of frontend technologies such as HTML, CSS, and JavaScript.
- You possess proven debugging skills to efficiently identify and fix bugs using various tools.
- Experience in problem management, including documenting errors, tracking progress, and collaborating with other teams is something you excel at.
- Your basic knowledge of version control using tools like Git contributes to effective collaboration and tracking code changes.
- Strong teamwork and collaboration skills enable you to coordinate with developers, customer success managers, and relevant teams seamlessly.
- Analytical skills are your strength—you can analyze problems, understand root causes, and develop long-term solutions.
- You have a customer-oriented approach, understanding end-user needs, and working to resolve issues in a user-centric manner.
YOUR TASKS
- You will join our Customer Success team, helping our customers to be more successful with Purple.
- Provide 2nd level technical support for Purple Experience and Purple Hub.
- Implement Change Requests to enhance the functionality of Purple Experience.
- You will act as the technical point of contact in the Customer Success team, guiding the technical vision and promoting collaboration among team members and customers.
TECH SKILLS - WHAT YOU BRING TO THE TABLE
- 2+ years of experience with Javascript/Typescript and HTML/CSS.
That would be a plus:
- Experience with news websites.
- Experience with Wordpress.
- Experience with UI/UX.
WE OFFER
- A great company with a recommendation rate of 86% on Kununu.
- Home office is a matter of course for us, even before Corona.
- Flexible working hours and uncomplicated family compatibility.
- E-bike leasing or BVG monthly subscription with a subsidy.
- Individual training and further education measures.
- In addition, you can expect above-average coffee, cool soft drinks, weekly lunch for free on office day, a foosball table, a popcorn machine, and regular team events in our office.
- Last but not least - and we hope you see it the same way: Interest in a long-term cooperation.
Would you like to get to know us?
We look forward to receiving your application at frontend-job@sprylab.com
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