SaaS Support Engineer (m/f/d)
With our publishing platform Purple, we help magazine and news publishers grow and achieve greater success. To achieve this, we combine robust in-house developments, creative AI, and data applications with proven third-party solutions. This is how we make publishing efficient and profitable. Our offering includes a Gutenberg-based headless CMS, a highly scalable delivery infrastructure based on Kafka and Kubernetes, a building-block solution for state-of-the-art news apps and websites, and a suite of AI-powered newsroom automation and audience development tools.
Our customers range from medium-sized publishers to internationally active publishing groups-from Australia to the Zurich Oberland. Close contact with our customers and users helps us develop our product in a user-centric and market-oriented way. With a clear strategy, we set ourselves apart from the competition. Together, we want to further accelerate our growth-and for this, we need your support now.
We are currently looking for a Frontend Support Engineer to join our Customer Success team. You will be part of a super motivated team that is focused, fun, and works freely towards common goals and KPIs-always with the aim of making our customers more successful. Become part of the SPRYLAB family!
WHO WE ARE LOOKING FOR
- You have solid knowledge of frontend technologies such as HTML, CSS, and JavaScript.
- You possess proven debugging skills to efficiently identify and fix bugs using various tools.
- Experience in problem management, including documenting errors, tracking progress, and collaborating with other teams is something you excel at.
- Your basic knowledge of version control using tools like Git contributes to effective collaboration and tracking code changes.
- Strong teamwork and collaboration skills enable you to coordinate with developers, customer success managers, and relevant teams seamlessly.
- Analytical skills are your strength-you can analyze problems, understand root causes, and develop long-term solutions.
- You have a customer-oriented approach, understanding end-user needs, and working to resolve issues in a user-centric manner.
YOUR TASKS
- You will join our Customer Success team, helping our customers to be more successful with Purple.
- Provide 2nd level technical support for Purple Experience and Purple Hub.
- Implement Change Requests to enhance the functionality of Purple Experience.
- You will act as the technical point of contact in the Customer Success team, guiding the technical vision and promoting collaboration among team members and customers.
TECHSKILLS - WHAT YOU BRING TO THE TABLE
- 2+ years of experience with Javascript/Typescript and HTML/CSS.
That would be a plus:
- Experience with news websites.
- Experience with Wordpress.
- Experience with UI/UX.
WE OFFER
- A great company with a recommendation rate of 86% on Kununu.
- Home office is a matter of course for us, even before Corona.
- Flexible working hours and uncomplicated family compatibility.
- E-bike leasing or BVG monthly subscription with a subsidy.
- Individual training and further education measures.
- In addition, you can expect above-average coffee, cool soft drinks, weekly lunch for free on office day, a foosball table, a popcorn machine, and regular team events in our office.
- Last but not least - and we hope you see it the same way: Interest in a long-term cooperation.
Would you like to get to know us?
We look forward to receiving your application at frontend-job@sprylab.com
You have questions about our open positions?
